Monte Baggs, Vice President, TelCo Retirees Association, Inc., July 24th, 2015

There has been some confusion recently regarding this issue.  Below is a statement I received from my contact at AT&T.  Read it carefully and it will clear up most of your questions and concerns.

Retirees will not lose any concession they are currently receiving. The change is for those who have a Mobile/Cell phone with AT&T. Effective 8/1 they are moving exclusively to (online)  EBilling and will no longer be generating paper statements to send out. Retirees will need to sign up for EBill online to receive an electronic copy of their monthly statement. If they are already set up for monthly deductions through their bank account or with a credit card on file, their billing will continue to process as it currently does.

Our concern is with reaching those who rely upon the paper bill and may pay their monthly charges with a check, which is why the communication was sent out to all retirees who currently have Mobile/Cell service with AT&T.

The discounts team is preparing another communication piece to send out on or immediately after August 1^st for those who haven’t yet enrolled. Once I receive a copy of this, I’ll be sharing it with the retiree groups to host on your sites.

Note, this change is currently for Mobile services only. Retirees can still retain a paper bill for landline, UVerse or internet services.

Additionally, I asked if those who have combined billing (cell service combined on their land line account) would be impacted by these changes and the answer was “That is actually the ideal set up…”